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The Hilton Hotel is currently looking to recruit qualified Assistant Manager of Front Office staff to join a well-established and award winning team at the Hilton Hotel. Job Position: Assistant Manager of Front Office. Essential Responsibilitie for the position of Assistant Manager of Front Office. In charge of all front desk operations. Dispatch courier mails and keep record of them. Coordinate ID and other visitor’s cards. Answering questions about the companies’ policies, services and handling of any client complains. Come up with financial rate, create budget and decide which departments receive certain allocations. Train front office employees on better customer service. Oversee front desk operations and ensure client receives 100% satisfaction. Resolve client complains in a timely manner and respond on time to any complaints. Participate in interacting with guests and ensuring that shift duties are handled by front desk employees. Handle guest security and create functional emergency procedures. Handle all of the company’s petty cash. In charge of faxing documents to various locations on a timely manner. Benefits Meals on Duty Childcare vouchers On the job training Discounted gym rates Uniform and uniform care Excellent employee recognition programme Preferential room rates for yourself and family Opportunities for promotion and transfer within the Company. Application with Cover Letters and Resume to be sent: careers@thewaldorfhilton.co.uk